How do I cancel my gym membership?
All cancellations are to be submitted in reception, emails or phone calls will not suffice. Cancellation process depends on your membership; please refer to reception staff or your Terms and Conditions.
What classes are best for someone starting their health and fitness journey?
Depending on your current fitness alibility any of our classes will be suitable for someone that hasn’t done them before. The instructors are there to help you and will advise scaling options for any movements that you feel you’re not quite ready for. Please see our Group Fitness page for all class descriptions.
What do I do if I have never been in a gym before?
If you want to have a chat about all memberships on offer or check out the gym, come into reception during staffed our and our friendly team will be able to assist you. If you have already signed up and need guidance book in your induction and have a Personal Trainer show you around.
When I sign up can someone show me around the gym?
All new members have the option of booking in a Free Induction at the time of sign up with one of our Personal Trainers; this will be approx. a 15 min appointment showing you the equipment and facility. If you would like to take your PT experience further please contact them directly.
I am already a Silver Member but I want to take my health and fitness to the next level, what should I do?
Have a think about upgrading your membership. You will constantly be pushing yourself to improve your health and fitness in all aspects. Once you start improving your W.O.D time/ PB’s you will know all your hard work is paying off!
How old do I have to be to become a member?
If you are under the age of 18 years you will be required to provide parent consent (minimum age of 14yrs. 14-15yrs must be supervised by legal guardian at all times while in club)
Can I bring a friend to the gym?
Yes, they can come into the gym casually. Casual entry is $15.00 per visit for gym. Please be aware that all casual visits are to be during staffed hours (we are not staffed on public holidays).
Can I suspend my membership when I go on holiday?
Yes you can suspend your membership while you are aware. You must let us know at least 30 days before you leave. Please be aware suspension periods are a minimum of 1 month and maximum of 6.
Will I get my $50 access card fee back when I cancel?
No, the $50 you pay for your access card is NON REFUNDABLE and NON TRANSFERABLE.
How long will my direct debit membership continue for?
Majority of our memberships are set up to be ongoing. This means that if you have chosen to go for a membership with a lock in period, it WILL continue after that timeframe. You will be required to advise staff that you no longer want to continue your membership and follow your cancellation procedure as per the Terms and Conditions of your membership.
What do I need to bring along when I sign up?
All you will need to bring is: ID, bank account details (BSB and Account Number), Access Card fee and your general contact information.
Can I share my access card?
No, your access card is to be used by yourself only. If you are training with a non-member they are required to pay a $15.00 casual visit in reception. If you are training with a current member they MUST bring their own access card, if they have forgotten it please see reception staff.
Can I use any Non Stop Fitness?
Yes, you will be able to access any of our facilities; you will be required to activate your card at each location before gaining access.
How do I pay my overdue account?
Payment can be made in reception or on Debit Success website, https://paynow.debitsuccess.com/T please make sure you have your Debit Success Reference Number.
How do I change my account details for my direct debit membership?
Your bank account details can be changed in reception or by calling Debit Success on 1800 148 848.
How can I renew my upfront membership?
Membership renewal can either be done in reception or over the phone, please have your debit card details ready.
Do I need to buy an access card if I’m not coming out of hours?
All members are required to purchase a mandatory access card when they sign up. This will give you entry into the gym during and out of staffed hours. If you have misplaced your access card please purchase a new one in reception.
Health and Fitness tips from our Personal Trainers
12 January, 2015
Got Hamstrings?? Tonight's hamstring and calves session consisted of just 4 exercises... 1. Stiff legged deadlifts 2. Sumo stance leg presses 3. Cybex lying leg curls 4. Seated calf raises It is very hard to do your hamstrings justice after training quads, ...
06 January, 2015
CW's Cable Hammer Rope Curls!... Here is another mini video from my YouTube channel "Craig Winter" depicting a terrific exercise that hits both the brachialis and forearm extensor muscles simultaneously. A great movement to use at the end ...
06 January, 2015
Starting my new bodypart split this week which now sees me training chest on it's own. I thought I would take some advice from Dorian Yates via this chest workout with crossbench dumbell pullovers thrown into the ...